All fine, but towels shortage

satisfactory stay with room for improvement

The location was perfect, right in the middle of all the action! ! The front desk staff went above and beyond to assist us, making us feel welcome from the start. The bed provided a good night's sleep, which was essential after busy days out.

The room felt a bit dated and could use a deep clean.

I really enjoyed my stay, especially the spacious room and the fantastic morning buffet that had so many tasty options! There were great relaxation spots like the cozy lounge and a lovely rooftop terrace to unwind. The only minor hitch was that we had to ask for extra towels a few times since they sometimes forgot, but it didn’t overshadow our experience. 😄

I loved the central location. It was just a short walk to Shinjuku station. The room was spacious and comfortable. The convenience store downstairs was super handy. Staff were friendly and helpful! 🛎️

Friendly staff that made every morning pleasant.

The carpets in the hallways were noticeably worn and tired.

Yo, the location of the hotel was perfect, right in the heart of Shinjuku! Had to hit up the killer sushi at Tsukiji Kiyomura Sushi-Zanmai and the ramen at Niboshi Ramen Nagi—food marathon goals! Plus, the efficient and kind staff made every morning start right with an excellent breakfast buffet!

The hotel feels a bit tired, needing some fresh vibes. Plus, it’s a hop away from the livelier Golden Gai, which could feel a tad sketchy at night. But honestly, the service totally makes up for the quirks.

ideal for park visits and nearby landmark exploration

I enjoyed the great location just a short walk from both Shinjuku Gyoen National Garden and the vibrant Golden Gai nightlife area, making it super easy to explore the city's charm. the friendly staff were also a big plus that added to my stay.

I enjoyed my stay at Citadines, with the central location offering easy access to Shinjuku's vibrant nightlife. The room was comfortable, though the air conditioning proved tricky to adjust. Friendly staff made up for the minor inconvenience.

we had a fantastic stay at citadines. the location is perfect, just a short walk from everything you want to see. plus, it’s right by golden gai! our double room was clean and had all the essentials. one standout was the lovely staff who helped with restaurant reservations for us. it felt great to know the hotel is committed to wellness and cleanliness too.

100% recommend

would like to stay here on the next trip

Super handy location near Shinjuku Station! The double room was cozy with a flat-screen TV, free toiletries, and nice air conditioning. There’s a convenience store down stairs too. Breakfast had freshly baked pastries and a solid selection of cereals. Helpful staff who gave tips for exploring the area. Very clean and quiet stay!

I appreciated the spacious rooms with contemporary decor and easy access to elevators, making it quite comfortable for seniors. The staff were exceptionally kind and attentive, enhancing the overall welcoming atmosphere during my stay.

Improve carpet condition in the hallways.

Consider using nearby convenience stores for snacks. you can stock up since the fridge is small and not very accommodating.